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Microsoft Dynamics 365 Fundamentals (CRM) Exam, also known as MB-910, is a certification exam offered by Microsoft for professionals seeking to validate their knowledge and skills in the field of customer relationship management (CRM). MB-910 Exam is designed for individuals who are interested in pursuing a career in CRM or who are already working in the industry and want to enhance their expertise.

Microsoft MB-910 certification exam is an excellent way for individuals to demonstrate their expertise in Microsoft Dynamics 365 Customer Relationship Management fundamentals. It is recognized globally and is highly valued by employers in the industry. Microsoft Dynamics 365 Fundamentals (CRM) certification can open up a world of opportunities for individuals, including better job prospects, higher salaries, and career advancement.

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q105-Q110):

NEW QUESTION # 105
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 106
A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.
You need to identify actions that affect lead scores.
Which two actions should you identify? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.

A. phone calls
B. form submissions
C. webpage visits
D. event payments

Answer: B,C

NEW QUESTION # 107
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

A. Open - Scheduled
B. Traveling
C. Open - Unscheduled
D. Open - In progress

Answer: D

NEW QUESTION # 108
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 109
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

NEW QUESTION # 110
......

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